FAQ
SeatCrunch Frequently Asked Questions
What is SeatCrunch?
SeatCrunch is an online market place for fans to buy and sell tickets. We provide a secure, easy-to-use platform, and eliminate the hassle of dealing with hidden fees. It's that simple.
Who is SeatCrunch?
The team behind SeatCrunch has been involved in the secondary ticket industry for almost two decades. Our number one goal is to provide our customers with the absolute best customer service while helping them find the perfect ticket for their event of choice.
How do I contact SeatCrunch?
Many internet companies lack true customer service or live support. There's nothing more bothersome than calling a customer service hotline and being connected to a robot. With SeatCrunch customer service you talk to real people. Real fans that have been to sporting events, concerts, theater events and just about everything else. You can call us during normal business hours at 1.800.776.9488, email us anytime at support@seatcrunch.com, or for immediate help try our live chat feature at the bottom of your screen. We will respond to all emails within 12 hours of receiving them.
How secure is my information?
When checking out, you are using a secure server backed by Verisign, and your sensitive information is never passed along to any third party suppliers.
Where is SeatCrunch located?
The SeatCrunch corporate office can be found in San Antonio, Texas. If you're ever in the neighborhood, come through and say hi!
Who is Best Tickets?
Best Tickets is the parent company of SeatCrunch. Best Tickets and its subsidiaries are part of the National Association of Ticket Brokers, and have earned an "A " rating from the Better Business Bureau. To ensure that you receive the best customer service possible, we forward all incoming calls to our Best Tickets team, who shares an office with us. Our customer service agents are well versed in upcoming games, shows, venues and all other relevant event or ticket information.
What is the SeatCrunch Guarantee?
Our 100% satisfaction guarantee ensures that you will:
- Always receive real, authentic tickets.
- Always receive your tickets on time
- Never get smacked with hidden fees or service charges.
- Never lose money on tickets for a show that was cancelled or rescheduled.
If we fail to uphold these promises, we will award you a refund equal to the price of your ticket(s), or give you new tickets to the event of your choice.
Where does SeatCrunch get tickets from?
The tickets listed on SeatCrunch come from a network of trusted suppliers from all around the world. These suppliers are thoroughly screened for credibility before being allowed to post their inventory on our site.
Along with these suppliers, we purchase tickets from fans that aren't going to be able to use the tickets they purchased. Just like our suppliers, we screen these individuals and the tickets they sell in order to verify their authenticity.
Can SeatCrunch help me get tickets for events not listed on SeatCrunch.com?
Yes! If for some reason you can't find the exact ticket you're looking for, please call us directly.
How are SeatCrunch tickets priced?
Tickets on SeatCrunch are listed at market price. This means that tickets may fluctuate in price depending on the supply and demand of the market. The sellers (fans & suppliers) set the price of their tickets, and a small premium is applied by SeatCrunch.
For this reason, most prices listed are above the face value, or the value printed on the ticket. Again, there are no hidden fees or service charges. The price you see stays the same from start to finish.
How accurate is the "Tickets Sold" number on the home page?
The number of tickets sold is based on sales from SeatCrunch, and all Best Tickets companies since their inception. The number is not 100% accurate, but we do our best to keep it as close as possible.
What forms of payment do you accept?
We accept all major credit cards including Visa, Discover, American Express, and MasterCard.
Do I have to pay sales tax?
Whether or not sales tax is applied to your purchase depends on local tax laws and the type of event you are purchasing tickets for. SeatCrunch uses a case-by-case basis to determine the application or exclusion of a sales tax.
What should I do if I receive an error when placing an order online?
Please call us or use our live chat service if you receive any errors when checking out. Please note that if you place an order correctly, you will receive a confirmation email.
Can I cancel my order?
Because all of our inventory is perishable and will not always hold its value, SeatCrunch cannot offer refunds. To protect both the buyer and seller, we must stick with a 100% guarantee that the tickets you ordered are yours as soon as your order is placed.
If the event is cancelled or rescheduled will I get a refund?
If your event is cancelled you are guaranteed a full 100% refund. If it is rescheduled your tickets will be valid for the postponed date.
How can I track my order?
Your initial order confirmation will be followed by a second email that contains a full invoice and FedEx tracking number. Click HERE to view your package.
What should I do if there is something wrong with the tickets I received?
If there is a discrepancy between the tickets you ordered and the ones you received, the first thing you should do is reference the email confirmation you received when you placed your order. If the email indicates that a mistake was made, then contact SeatCrunch customer service right away and we'll take care of the problem.
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